FAQs

General Information

What does Guilin Prime Household Products Co., LTD specialize in?

To place a bulk We specialize in high-quality, long-lasting household products for B2B clients worldwide.order, simply browse our products, select your items, and fill out the quotation form with your desired quantities. Our team will get in touch with you shortly with a customized quote.

Where is your company located?

We are based in Guilin, China, and operate globally.

What types of products do you offer?

Our offerings include home appliances, kitchen tools, household items, and other essential products designed for daily use.

Do you manufacture your products?

Yes, We manufacture and source products, ensuring they meet high-quality standards.

What markets do you serve?

We serve markets in the USA, EU, UK, Canada, UAE, Australia, and globally.

Product and Quality

Are your products durable?

Yes, our products are designed to last 5-10 years, ensuring reliability and satisfaction.

Do you offer eco-friendly or sustainable products?
Can we request customized products?

Absolutely. We offer OEM services based on your specific requirements

What certifications do your products hold?

Our products comply with international safety and quality standards. Certification details are available upon request.

Can we inspect the product quality before placing a large order?

Yes, we provide samples and detailed product descriptions to ensure satisfaction.

Ordering and Logistics

What is your minimum order quantity (MOQ)?
MOQs vary by product; details are listed in each product description or can be discussed directly.
How long is the production lead time?
Typical lead times range from 15-30 days, depending on the product and order size.
What shipping options do you provide?
We offer FOB, CIF, and DDP shipping, ensuring flexible logistics solutions for our clients.
Do you handle international shipping?
Yes, we specialize in shipping to global markets and managing all logistics.
Can we track our shipment?
Yes, tracking details will be provided once the shipment is dispatched.

Support and Communication

How can I get a product catalog?
You can request it via email.
What languages do you support for customer service?
Our team communicates in English and Chinese to assist clients effectively.
Can we visit your factory?
Yes, we welcome client visits to our factory by appointment.
How can we contact you for inquiries?
You can reach us via email, phone, or through our Alibaba storefront at topproducts.en.alibaba.com for any inquiries.
20. Do you provide after-sales support?
Yes, we offer comprehensive after-sales services, including warranty claims and product replacements.