How can we help?
Answers to the questions B2B buyers, distributors and private-label partners ask us most.
1General Information
What does PRIME specialize in?
We are a factory-direct OEM/ODM manufacturer of food vacuum sealers and household kitchen & cleaning appliances for B2B clients worldwide.
Where is your company located?
Our factory is at No. 10-22, Block B, Building 1, Guilin China Resources Centre, No. 1 Hongling Road, Xiufeng District, Guilin City, Guangxi Province 541000, China — products are manufactured in our own facility.
What types of products do you offer?
Vacuum sealers, air fryers, vacuum cleaners, steam cleaners, cold-press juicers, garment steamers and sandwich makers.
Do you manufacture your own products?
Yes — every product is engineered and produced in-house, giving us full control over quality and pricing.
What markets do you serve?
Global B2B: distributors, importers, wholesalers and private-label brands worldwide.
2Product & Quality
Are your products durable?
Yes — designed to last 5–10 years for reliability and low return rates.
Can we request customized products?
Absolutely. OEM/ODM covers custom logo, packaging, colour and specifications.
What certifications do your products hold?
Depending on the product and destination market: CE, RoHS, FCC and more. We provide the documents relevant to your order.
Can we inspect quality before a large order?
Yes — samples in 3–7 days, plus pre-shipment inspection and full QC records.
3Ordering & Logistics
What is your minimum order quantity (MOQ)?
Typically 100 units per model; smaller trial orders are available on request.
How long is the production lead time?
15–30 days for bulk production after deposit; samples in 3–7 days.
What shipping options do you provide?
FOB China (Shenzhen/Guangzhou), EXW or CIF — by sea or air, worldwide.
What are your payment terms?
30% deposit, 70% balance before shipment (T/T). Alibaba Trade Assurance supported.
4Support & Communication
Can we visit your factory?
Yes — partners are welcome. Contact us to arrange a visit.
Do you provide after-sales support?
Yes — a 12-month warranty with replacement of defective units or parts.
How can we contact you?
Email [email protected] or use our Contact page — we reply within one business day (GMT+8).
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